Why Won't My Garage Door Remote Close the Door?

Why Won't My Garage Door Remote Close the Door?

If your garage door opens just fine but refuses to close when you press the remote, the issue can be puzzling—and annoying. Fortunately, this specific behavior typically points to a few common causes, most of which are easy to diagnose and fix.

Top Causes of This Problem

• Safety Sensor Interference: If the photo-eyes at the base of the door are misaligned or blocked, the door will not close using the remote. This is the most frequent cause.
• Manual Lock Engaged: Some garage doors have a manual slide lock. If engaged, it prevents closing.
• Remote Battery Weak: A weak signal may not have the strength to trigger the close command properly. Try replacing the battery.
• Control System Error: An internal error in the opener's system may prevent remote closing while allowing other functions.

Try These Quick Fixes

• Check that nothing is obstructing or reflecting in front of the sensors
• Clean sensor lenses and confirm alignment
• Unlock any manual locks on the door
• Test the wall switch—if it works, your remote may be the issue

Conclusion

If your garage door won't close with the remote but works with the wall switch, it's likely a sensor or signal problem. If you can't resolve it with the tips above, call us for a free on-site diagnostic and we'll get it sorted quickly and safely.